Refund and Returns Policy
If you receive a defective product, please email us at [email protected] for assistance. We offer refunds or reprints in the following cases:
- The product is flawed.
- There is a design error.
- The product type or size differs from your order.
How to Request a Refund
To request a refund, contact us within 14 days of receiving your item. Provide the following information to [email protected]:
- Your order/invoice ID.
- A photo of the wrong or damaged item, if applicable.
Once your request is reviewed, we will process it within 1-3 business days. Approved refunds typically arrive in 2-3 business days.
Returns
You do not need to return wrong or defective items. Refunds for these cases are usually processed in 2-3 business days.
Non-Refundable Cases
We do not process refunds, reprints, or returns if:
- The order did not arrive due to incorrect address or missed delivery.
- Delays or losses are due to customs issues, natural disasters, or items marked as “delivered.”
Cancellation Policy
Customers have 24 hours after purchase to request a cancellation. A 10% fee applies. After 24 hours, we cannot process cancellations as production will have begun.
Refund Timeline
- PayPal: 48 hours.
- Credit Card: 10-14 business days (depending on your bank).
Exchanges and Repairs
- In-stock items: 1-3 business days.
- Out-of-stock items: 5-7 business days.
- Compensation (Points or Coupon): 1-2 business days.
- Repairs: 7-14 business days.
Exchanges Policy
We do not offer exchanges for size issues unless it is our error. For other issues like printing problems, contact us first. Do not return any items without authorization.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again.
- Contact your credit card company; it may take time for the refund to appear.
- Contact your bank; there may be a processing delay.
- If still unresolved, email us at [email protected].